Operated by Priory Supported Living Limited

Priory Supported Living West Midlands

GoodRated 26/08/2021Home care · Kingswinford

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note5 Oct 2022
Respecting and promoting people's privacy, dignity and independence
Note5 Oct 2022
Supporting people to express their views and be involved in making decisions about their care
Note5 Oct 2022
Ensuring people are well treated and supported; respecting equality and diversity

Note5 Oct 2022
Staff providing consistent, effective, timely care; Supporting people to live healthier lives, access healthcare services and support
Note5 Oct 2022
Adapting service, design, decoration to meet people's needs
Note5 Oct 2022
Supporting people to eat and drink enough to maintain a balanced diet
Note5 Oct 2022
Ensuring consent to care and treatment in line with law and guidance
Note5 Oct 2022
Staff support: induction, training, skills and experience

Note5 Oct 2022
Safeguarding concerns were promptly reported to the local authority and staff knew how to report concerns.
Note5 Oct 2022
Effective partnership working with GPs, mental health teams, social workers and commissioners.
Note5 Oct 2022
Strong consideration of equality and diversity, including sexuality, religion, culture and disability.
Note5 Oct 2022
Staff went the extra mile, supporting people with bucket lists, fundraising and accessing the community.
Note5 Oct 2022
Care plans were comprehensive, person-centred and reflected people's choices, wishes and protected characteristics.
Note

Note5 Oct 2022
Improving care quality in response to complaints or concerns
Note5 Oct 2022
End of life care and support
Note5 Oct 2022
Planning personalised care to meet people's needs, preferences, interests and give them choice and control

Note5 Oct 2022
Preventing and controlling infection
Note5 Oct 2022
Staffing and recruitment
Note5 Oct 2022
Using medicines safely
Note5 Oct 2022
Systems and processes to safeguard people from the risk of abuse; Learning lessons when things go wrong; Assessing risk, safety monitoring and management

Note5 Oct 2022
Working in partnership with others
Note5 Oct 2022
Engaging and involving people using the service, the public and staff
Note5 Oct 2022
Planning and promoting person-centred, high-quality care and support with openness; duty of candour
Note5 Oct 2022
Continuous learning and improving care
Note5 Oct 2022
Managers and staff are clear about their roles, and understand quality performance, risks and regulatory requirements