Operated by Link Medical Staffing Solutions Ltd

Link Medical Staffing Solutions Ltd Haverhill Branch

Requires improvementRated 4 Apr 2023Home care · Haverhill

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Requires improvement

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Requires improvement

Services are tailored to people's needs.

Well-led

Requires improvement

Leadership and culture support quality care.

What inspectors found

30 findings

Note4 Apr 2023
Ensuring consent to care and treatment in line with law and guidance
Note4 Apr 2023
Supporting people to eat and drink enough to maintain a balanced diet
Note4 Apr 2023
Staff working with other agencies to provide consistent, effective, timely care
Note4 Apr 2023
Assessing people's needs and choices; delivering care in line with standards, guidance and the law
Note4 Apr 2023
Staff support: induction, training, skills and experience

Note4 Apr 2023
People spoke positively about the care received; one said 'They are very good, and I would highly recommend the company.'
Note4 Apr 2023
Improvements in timely referrals to healthcare professionals since last inspection.
Note4 Apr 2023
Each person using the service had a care plan in place developed following an assessment of needs.
Note4 Apr 2023
Staff wore and had access to PPE; infection prevention and control training completed by all staff.
Note4 Apr 2023
Appropriate recruitment safety checks were carried out including DBS checks and references.
Note4 Apr 2023
People's medicines were managed safely with no reported issues and PRN care plans in place.

Note4 Apr 2023
Continuous learning; engaging people and staff; working in partnership
Note4 Apr 2023
Promoting a positive culture; managers and staff clear on roles; duty of candour
Note8 Sept 2022
Working in partnership with others
Note8 Sept 2022
Promoting a positive culture that is person-centred, open, inclusive and empowering
Note8 Sept 2022
Managers and staff being clear about their roles, understanding quality performance, risks and regulatory requirements