Flexserve UK Limited

Requires improvementRated 31/01/2023Home care · Barnet

CQC Key Questions

Safe

Requires improvement

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Requires improvement

Leadership and culture support quality care.

What inspectors found

28 findings

Note1 Mar 2023
Ensuring consent to care and treatment in line with law and guidance
Note1 Mar 2023
Supporting people to live healthier lives, access healthcare services and support
Note1 Mar 2023
Supporting people to eat and drink enough to maintain a balanced diet
Note1 Mar 2023
Staff support: induction, training, skills and experience
Note1 Mar 2023
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note1 Mar 2023
The service sought regular feedback from people and relatives through satisfaction questionnaires.
Note1 Mar 2023
Staff wore appropriate personal protective equipment and infection control policies were in place.
Note1 Mar 2023
People and their relatives were overall satisfied with the care received, praising staff as kind and caring.
Note1 Mar 2023
Staff complied with the principles of the Mental Capacity Act and worked in people's best interests.
Note1 Mar 2023
The service worked in collaboration with other healthcare professionals and made appropriate referrals in a timely manner.
Note1 Mar 2023
Low staff turnover supported people to receive consistent care from staff who knew them well.

Note1 Mar 2023
Engaging and involving people using the service, the public and staff
Note1 Mar 2023
Promoting a positive culture that is person-centred, open, inclusive and empowering
Note1 Mar 2023
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements

Source: CQC inspection reports under the Open Government Licence v3.0.

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