Note11 Oct 2023
Regular quality monitoring calls and staff team meetings supported open culture.
Note11 Oct 2023
Service worked in partnership with GPs, district nurses and social workers for joined-up care.
Note11 Oct 2023
Infection prevention arrangements in place with PPE supplied and spot-check monitoring.
Note11 Oct 2023
Incident and accident recording improved with learning reviews implemented.
Note11 Oct 2023
Safeguarding awareness training in place; staff understood how to recognise and report abuse.
Note11 Oct 2023
Recruitment processes improved and no longer in breach of Regulation 19.
Note11 Oct 2023
Staff treated people with dignity, respect and kindness; people spoke highly of individual carers.
Note11 Oct 2023
Medicines managed appropriately with MAR audits and staff competency assessments in place.
moderaterecord_keeping11 Oct 2023
Records of another person's care plan review in February 2023 stated the person was 'bed-bound' with no mobility equipment in place, while also noting they needed support to mobilise with a walking fr…
moderatemissed_or_late_visits11 Oct 2023
a relative said, 'There have been occasions when the staff are running very late and we don't know if they will be coming and I have had to phone … They don't always let us know'
criticalgovernance11 Oct 2023
this system of checks had not been consistently effective as it had not identified and addressed the issues we found during this inspection.
moderatecommunication_with_families11 Oct 2023
a person's plan noted they were hard of hearing, wore spectacles and 'slightly blind' in one eye, but in order to meet their communication needs only stated, 'Care workers will visit me 4 times a day'
criticalperson_centred_care11 Oct 2023
Some people's care plans did not always provide appropriately detailed information about the care or support they required.
criticalcare_planning11 Oct 2023
a person's risk management plans stated they required 2 staff to support them to mobilise safely, but the registered manager informed us this care was only in January 2023.