Operated by LAM Services Limited

LAM Care 24 - Derby

GoodRated 17/05/2023Home care · Derby

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

8 findings

Note17 May 2023
Survey materials available in easy-read format to support people with different communication needs
Note17 May 2023
Continuous improvement evidenced by duty of candour policy, newsletter introduction and survey-based feedback loops
Note17 May 2023
Effective partnership working with professionals, including hospital teams for specialist training
Note17 May 2023
Person-centred culture with strong leadership; staff, people and relatives spoke highly of the provider
Note17 May 2023
Significant improvement in governance since last inspection; regular audits covering medicines, attendance and call timeliness
Note17 May 2023
Robust safeguarding policy in place with trained staff who understood reporting processes
Note17 May 2023
Medicines administered in line with good practice; MAR charts confirmed medicines given as prescribed and staff competency checked
Note17 May 2023
People and relatives reported feeling safe, with consistent and competent staff arriving on time