Operated by Life Care Plus Limited

Life Care Plus Hillingdon

GoodRated 22/05/2025Home care · Uxbridge

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note14 Jan 2020
Respecting and promoting people's privacy, dignity and independence
Note14 Jan 2020
Supporting people to express their views and be involved in making decisions about their care
Note14 Jan 2020
Ensuring people are well treated and supported; respecting equality and diversity

Note14 Jan 2020
Staff working with other agencies to provide consistent, effective, timely care
Note14 Jan 2020
Supporting people to eat and drink enough to maintain a balanced diet
Note14 Jan 2020
Staff support: induction, training, skills and experience
Note14 Jan 2020
Assessing people's needs and choices; delivering care in line with standards, guidance and the law
Note14 Jan 2020
Ensuring consent to care and treatment in line with law and guidance

Note29 Jan 2020
Electronic monitoring system used to track staff attendance at care calls
Note29 Jan 2020
Provider matched staff language skills to service users' preferred languages
Note29 Jan 2020
Good working relationship between registered manager and people/relatives, described as responsive
Note29 Jan 2020
Strong safeguarding awareness among staff with clear reporting processes
Note29 Jan 2020
Registered manager introduced staff to people and families prior to service commencement
Note29 Jan 2020
Staff received comprehensive training including safeguarding, MCA, infection control, dementia care and medicines administration

Note14 Jan 2020
End of life care and support
Note14 Jan 2020
Improving care quality in response to complaints or concerns
Note14 Jan 2020
Meeting people's communication needs
Note14 Jan 2020
Supporting people to develop and maintain relationships to avoid social isolation
Note14 Jan 2020
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note14 Jan 2020
Continuous learning and improving care; Working in partnership with others
Note14 Jan 2020
Engaging and involving people using the service, the public and staff
Note14 Jan 2020
How the provider understands and acts on the duty of candour
Note14 Jan 2020
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info