Operated by Cherish Home Care Ltd

Cherish Home Care Ltd - Sandwell

GoodRated 4 May 2022Home care · West Bromwich

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

22 findings

Note5 Apr 2022
Feedback mechanisms via questionnaires and follow-up calls used to drive improvements
Note5 Apr 2022
Effective partnership working with health and social care professionals
Note5 Apr 2022
Person-centred culture with strong leadership and approachable management
Note5 Apr 2022
Infection control policies and PPE supply were in place
Note5 Apr 2022
Staff had regular training opportunities including medication competency checks
Note5 Apr 2022
Robust recruitment checks including DBS and references
Note5 Apr 2022
Systems were in place to protect people from the risk of abuse and harm
minorrecord_keeping5 Apr 2022
MARS records did not have entries for staff to record people's allergies or if someone was away due to a hospital admission. We were assured this was a recording issue and people received their medici…
moderategovernance5 Apr 2022
the audits were not being carried out in an effective timeframe for any discrepancies to be investigated and actioned to protect people using the service.
moderatemedication_management5 Apr 2022
We found some missing signatures on medication administration records (MARS). We also found MARS records did not have entries for staff to record people's allergies or if someone was away due to a hos…

Note5 Apr 2022
Working in partnership with others
Note5 Apr 2022
Continuous learning and improving care
Note5 Apr 2022
How the provider understands and acts on the duty of candour
Note5 Apr 2022
Engaging and involving people using the service, the public and staff
Note5 Apr 2022
Promoting a positive culture that is person-centred, open, inclusive and empowering
Note5 Apr 2022
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirement