Note24 Jun 2023
Strong person-centred culture with staff supporting people to maintain independence and make informed choices
Note24 Jun 2023
Staff trained in safeguarding, infection control, and specialist support for autistic people and people with learning disabilities
Note24 Jun 2023
Effective governance improvements made since previous Requires Improvement rating, with monthly audits, spot checks and supervisions
Note24 Jun 2023
Registered manager approachable and well-regarded by both staff and relatives
Note24 Jun 2023
Robust recruitment checks in place including DBS, references, identity verification and interviews
Note24 Jun 2023
Medicines competency assessments introduced since last inspection, with regular medicine audits completed
Note24 Jun 2023
Very low staff turnover enabling continuity of care and strong rapport between staff and people
Note24 Jun 2023
No missed or late calls recorded; electronic call monitoring system confirmed consistent visit delivery
Note12 Apr 2023
An electronic call monitoring system was in place to monitor people's call times.
Note12 Apr 2023
The service demonstrated working in partnership with the Local Authority and other healthcare professionals.
Note12 Apr 2023
People and relatives considered the service to be well run and expressed confidence in raising concerns.
Note12 Apr 2023
Staff were complimentary of the registered manager and felt supported in their roles.
Note12 Apr 2023
Staff had access to appropriate PPE and relatives confirmed staff always wore PPE during visits.
Note12 Apr 2023
People said they felt safe and had no concerns about their safety or wellbeing when staff visited them.
minorrecord_keeping12 Apr 2023
A written record was not completed or retained for two members of staff to demonstrate the discussion taken place as part of the interview process.
moderateincident_learning12 Apr 2023
142 calls recorded staff were logged in at two locations at the same time and 351 had no staff travel time included. This had not been picked up by the provider or registered manager.
moderatecommunication_with_families12 Apr 2023
If you try to contact [Naidcare] I wouldn't be able to, based on previous attempts as there is no voicemail, it just rings.
moderatesupervision_appraisal12 Apr 2023
Robust induction arrangements were not in place for all staff. Not all staff had received regular supervision or spot check visits.
moderatestaff_competency12 Apr 2023
Staff had received medication training but had not had their competency assessed through direct observation to ensure their practice was safe.
moderatemedication_management12 Apr 2023
'No outcome' was recorded, giving no indication if the person had received their medicines or not. Medication audits were not being undertaken.
criticalsafeguarding12 Apr 2023
Internal investigations were not commenced or completed in response to the allegation of harm to ensure lessons were learned and improvements made when things go wrong.