Operated by Vopa Consulting Ltd

Melody Care Aldershot Ltd

GoodRated 26/09/2023Home care · Aldershot

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

11 findings

Note26 Sept 2023
Electronic monitoring of medicines administration with follow-up of any gaps in records.
Note26 Sept 2023
Strong partnership working with district nurses, local authorities and external agencies.
Note26 Sept 2023
Effective incident learning processes with staff reflection forms and refresher training following incidents.
Note26 Sept 2023
Positive organisational culture with career pathways, financial incentives, and recognition schemes for staff.
Note26 Sept 2023
Sufficient staffing with safe recruitment processes including psychometric testing for values and attitude.
Note26 Sept 2023
Safe medicines management with staff competency spot checks; self-administration encouraged where appropriate.
Note26 Sept 2023
Robust safeguarding processes in place; staff demonstrated clear understanding of responsibilities and how to raise concerns.
minorcommunication_with_families26 Sept 2023
Three people felt communication required improvement, which the registered manager was in the process of addressing with staff.
minorgovernance26 Sept 2023
The June 2023 audit had not been completed, due to the summer staffing pressures.
minormissed_or_late_visits26 Sept 2023
Some people told us some of their calls had been late, due to traffic or a previous call running over.
minorrecord_keeping26 Sept 2023
Staff did not document the location as recommended by guidance. We spoke with the registered manager who took action to address this with staff.