Operated by Gray Care Limited

Home Instead Yeovil, Sherborne, Bridport

GoodRated 22/11/2018Home care · Yeovil

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CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

11 findings

Other

Note22 Nov 2018
Service was placed in the top 20 care providers in the south west based on independent reviews.
Note22 Nov 2018
Provider promoted staff wellbeing through coffee mornings and team meetings, fostering a positive workplace culture.
Note22 Nov 2018
Service demonstrated flexibility and responsiveness, including strong end of life care support in partnership with palliative and community nurses.
Note22 Nov 2018
Staff received regular 1:1 supervision, appraisals and felt well supported by an approachable management team.
Note22 Nov 2018
Care plans were detailed, person-centred and reflected individual preferences including culture, religion and disability needs.
Note22 Nov 2018
Medicines were managed safely with records completed accurately and staff competence assessed through observation.
Note22 Nov 2018
Continuity of care ensured through consistent allocation of regular caregivers to the same people.
Note22 Nov 2018
People consistently reported feeling safe and expressed high confidence in caregivers' skills and competence.
minorcare_planning22 Nov 2018
there were instances where specific risk assessment would ensure guidance was available to caregivers. For example, where one person was at risk of pressure wounds and another person had risks around…
minorstaff_training22 Nov 2018
There had been no specific training around areas of disability such as Parkinson's or differing types of dementia. However, it was recognised by the provider these were areas which needed to be provid…
minorgovernance22 Nov 2018
there were no formal auditing of care arrangements and quality of the service. For example, people receiving their reviews at the agreed frequency (after 24 hours, 4 weekly), identifying any shortfall…