Operated by Midshires Care Limited

Helping Hands Richmond

GoodRated 15/07/2022Home care · Richmond

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note15 Jul 2022
Respecting and promoting people's privacy, dignity and independence
Note15 Jul 2022
Supporting people to express their views and be involved in making decisions about their care
Note15 Jul 2022
Ensuring people are well treated and supported; respecting equality and diversity

Note15 Jul 2022
Ensuring consent to care and treatment in line with law and guidance
Note15 Jul 2022
Staff working with other agencies to provide consistent, effective, timely care
Note15 Jul 2022
Supporting people to eat and drink enough to maintain a balanced diet
Note15 Jul 2022
Staff support: induction, training, skills and experience
Note15 Jul 2022
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note15 Jul 2022
Positive, empowering staff culture with career development and wellbeing support
Note15 Jul 2022
Quality assurance audits conducted regularly with effective action plans
Note15 Jul 2022
Accessible communication support including interpreters, braille, audio and video devices
Note15 Jul 2022
Regular staff supervision, spot checks and competency assessments in place
Note15 Jul 2022
Strong safeguarding processes with no open concerns at time of inspection
Note15 Jul 2022
Person-centred care planning involving people and families in decisions

Note15 Jul 2022
Improving care quality in response to complaints or concerns
Note15 Jul 2022
Meeting people's communication needs
Note15 Jul 2022
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note15 Jul 2022
Learning lessons when things go wrong
Note15 Jul 2022
Preventing and controlling infection
Note15 Jul 2022
Using medicines safely
Note15 Jul 2022
Staffing and recruitment
Note15 Jul 2022
Assessing risk, safety monitoring and management
Note15 Jul 2022
Systems and processes to safeguard people from the risk of abuse

Note15 Jul 2022
Continuous learning and improving care; Working in partnership with others
Note15 Jul 2022
Engaging and involving people using the service, the public and staff
Note15 Jul 2022
How the provider understands and acts on the duty of candour
Note15 Jul 2022
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
Note15 Jul 2022
Promoting a positive culture that is person-centred, open, inclusive and empowering