Operated by Solihull Care Limited

Solihull Care Ltd - 2Care4You Home & Community Care

GoodRated 11 Jan 2019Home care · Solihull

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CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Requires improvement

Leadership and culture support quality care.

What inspectors found

30 findings

caring

Note30 Oct 2021
Confidentiality
Note30 Oct 2021
Promoting equality and human rights
Note30 Oct 2021
Dignity, respect and independence
Note30 Oct 2021
Kindness and compassion

effective

Note30 Oct 2021
Nutrition and hydration support
Note30 Oct 2021
Staff induction
Note30 Oct 2021
Mental Capacity Act compliance
Note30 Oct 2021
Staff competency checks
Note30 Oct 2021
Staff training and development

Other

Note30 Oct 2021
Annual quality questionnaires were sent to gather people's views on the service.
Note30 Oct 2021
The registered manager had identified improvement areas and implemented an action plan.
Note30 Oct 2021
A book of remembrance and staff attendance at funerals demonstrated compassionate culture.
Note30 Oct 2021
An induction programme in line with the Care Certificate was in place for new staff.
Note30 Oct 2021
End of life care plans documented people's future wishes.
Note30 Oct 2021
Staff followed good infection control practices including use of gloves and aprons.

responsive

Note30 Oct 2021
End of life care
Note30 Oct 2021
Accessible information
Note30 Oct 2021
Complaints handling
Note30 Oct 2021
Care planning and person-centred care

safe

Note30 Oct 2021
Infection control
Note30 Oct 2021
Medicines administration
Note30 Oct 2021
Safeguarding
Note30 Oct 2021
Recruitment procedures
Note30 Oct 2021
Risk assessments
Note30 Oct 2021
Call monitoring and visit logging

well_led

Note30 Oct 2021
Registered manager commitment and improvement planning
Note30 Oct 2021
Staff support and communication
Note30 Oct 2021
Provider oversight
Note30 Oct 2021
Incident analysis and learning
Note30 Oct 2021
Quality monitoring and governance systems

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info

Postcode: B92 7HP
Registered manager: Taylor-Dowe, Catherine
Local authority: Solihull
Region: West Midlands
City: Solihull
Last CQC check: 01/Nov/2019 - 00:00

OutstandingGoodRequires improvementInadequateNot ratedCluster (mixed)

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