Note23 Nov 2023
Staff felt valued, involved and supported; positive staff culture observed throughout.
Note23 Nov 2023
Provider worked in partnership with external professionals to support positive outcomes.
Note23 Nov 2023
Positive person-centred culture; people had full choice and control over how they lived their lives.
Note23 Nov 2023
Robust quality monitoring systems, continuous oversight, and a service improvement plan were in place.
Note23 Nov 2023
Medicines management was safe, with staff training, competency assessments, and GP review processes in place.
Note23 Nov 2023
Sufficient staffing with 24-hour on-site presence, enabling flexible and responsive care delivery.
Note23 Nov 2023
People felt safe and were protected from abuse and avoidable harm; staff demonstrated clear safeguarding knowledge.
minorcare_planning23 Nov 2023
guidance could be more detailed in relation to a person's communication and a person's health need. We discussed this with the registered manager who agreed to review this information.
Note2 Nov 2023
Registered manager fostered an open, transparent culture with regular quality audits, staff meetings, satisfaction surveys and continuous improvement processes including an 'innovation file'.
Note2 Nov 2023
Strong community integration focus, with people supported to access local services, develop independence skills and reduce social isolation.
Note2 Nov 2023
People were supported to make decisions in line with MCA principles; care plans used pictorial formats and communication tools to maximise individual choice.
Note2 Nov 2023
Staff received comprehensive induction, ongoing training and regular supervision, with positive feedback about management support and development opportunities.
Note2 Nov 2023
Detailed, person-centred risk assessments covered medicines, behaviour and community safety, with regular review and incident learning through team meetings and supervision.
Note2 Nov 2023
People felt safe with a consistent staff team and robust safeguarding policies; staff demonstrated strong knowledge of abuse types and reporting procedures.