Note15 Jun 2024
Staff monitored people's health and wellbeing and shared concerns with family members appropriately.
Note15 Jun 2024
People told us staff asked them for consent prior to supporting them with personal care.
Note15 Jun 2024
Staff felt supported by management; comments included managers are approachable and supportive.
Note15 Jun 2024
Staff understood their responsibilities to report safeguarding concerns to the registered manager.
Note15 Jun 2024
Staff had access to PPE and used these when supporting people with personal care.
Note15 Jun 2024
Staff were recruited safely with references and completed DBS checks.
Note15 Jun 2024
There were enough staff to provide people's planned care and people were supported by regular staff.
criticalleadership15 Jun 2024
The provider and registered manager had failed to ensure they had sufficient oversight of the service to ensure regulatory compliance.
moderaterecord_keeping15 Jun 2024
Reviews of people's assessed needs were not recorded which meant staff did not have up-to-date information about people's needs to ensure they received the right support.
moderatesafeguarding15 Jun 2024
The registered manager had failed to always recognise what may constitute abuse.
moderateconsent_capacity15 Jun 2024
One person who had a legally appointed person acting on their behalf to make important decisions had no mental capacity assessment.
moderatestaff_training15 Jun 2024
Most staff had not undertaken up to date safeguarding training.
criticalstaff_competency15 Jun 2024
The registered manager and care co-ordinator confirmed to us that neither of them were qualified to deliver this training [moving and handling].
moderatestaff_training15 Jun 2024
Staff training is not good, I have to train them. I'm not happy with their understanding of skin care and moving and handling skills.
criticalincident_learning15 Jun 2024
A safeguarding incident had resulted in a person being hospitalised. The provider had failed to ensure that suitable risk management plans were implemented to reduce the risk of reoccurrence.
criticalgovernance15 Jun 2024
Care plan audits did not take place. This meant opportunities were missed to identify where improvements were needed in risk management.