Operated by Divine Care and Support Services Limited

Divine Care and Support Services

Insufficient evidence to rateRated 16/12/2022Home care · London

CQC Key Questions

Safe

Insufficient evidence to rate

People are protected from abuse and avoidable harm.

Effective

Insufficient evidence to rate

Care achieves good outcomes and quality of life.

Caring

Insufficient evidence to rate

Staff treat people with compassion, dignity, respect.

Responsive

Insufficient evidence to rate

Services are tailored to people's needs.

Well-led

Insufficient evidence to rate

Leadership and culture support quality care.

What inspectors found

30 findings

Note16 Dec 2022
Respecting and promoting people's privacy, dignity and independence
Note16 Dec 2022
Supporting people to express their views and be involved in making decisions about their care
Note16 Dec 2022
Ensuring people are well treated and supported; respecting equality and diversity

Note16 Dec 2022
Ensuring consent to care and treatment in line with law and guidance
Note16 Dec 2022
Staff working with other agencies to provide consistent, effective, timely care
Note16 Dec 2022
Supporting people to eat and drink enough to maintain a balanced diet
Note16 Dec 2022
Staff support: induction, training, skills and experience
Note16 Dec 2022
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note16 Dec 2022
Registered manager took prompt action to resolve missed calls at service start-up
Note16 Dec 2022
Person's diverse needs including religion, culture and language assessed and included in support plan
Note16 Dec 2022
Staff received induction, training and supervision prior to caring for the person
Note16 Dec 2022
Staff described as kind and caring; relative noted "The care itself is lovely"
Note16 Dec 2022
Care plans included personalised information covering background, likes, dislikes and communication needs
Note16 Dec 2022

Note16 Dec 2022
End of life care and support
Note16 Dec 2022
Improving care quality in response to complaints or concerns
Note16 Dec 2022
Meeting people's communication needs
Note16 Dec 2022
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note16 Dec 2022
Learning lessons when things go wrong
Note16 Dec 2022
Preventing and controlling infection
Note16 Dec 2022
Staffing and recruitment
Note16 Dec 2022
Assessing risk, safety monitoring and management
Note16 Dec 2022
Systems and processes to safeguard people from the risk of abuse
Note16 Dec 2022
Using medicines safely

Note16 Dec 2022
Working in partnership with others
Note16 Dec 2022
How the provider understands and acts on the duty of candour
Note16 Dec 2022
Engaging and involving people using the service, the public and staff
Note16 Dec 2022
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
Note16 Dec 2022
Promoting a positive culture that is person-centred, open, inclusive and empowering