Operated by Midshires Care Limited

Helping Hands Dulwich

GoodRated 11 May 2022Home care · London

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note5 Nov 2022
Respecting and promoting people's privacy, dignity and independence
Note5 Nov 2022
Supporting people to express their views and be involved in making decisions about their care
Note5 Nov 2022
Ensuring people are well treated and supported; respecting equality and diversity

Note5 Nov 2022
Ensuring consent to care and treatment in line with law and guidance
Note5 Nov 2022
Supporting people to eat and drink enough to maintain a balanced diet
Note5 Nov 2022
Supporting people to live healthier lives, access healthcare services and support
Note5 Nov 2022
Staff support: induction, training, skills and experience
Note5 Nov 2022
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note5 Nov 2022
Quality assurance systems including audits of care planning, record keeping and medicines management were in place.
Note5 Nov 2022
The provider worked in partnership with health and social care professionals to meet people's complex needs.
Note5 Nov 2022
The registered manager fostered a culture of continuous learning, reviewing incidents and driving improvement through supervision and team meetings.
Note5 Nov 2022
Care plans were reviewed and updated regularly to reflect individual needs and preferences.
Note5 Nov 2022
Effective infection prevention and control practices were in place with staff using PPE appropriately.

Note5 Nov 2022
End of life care and support
Note5 Nov 2022
Improving care quality in response to complaints or concerns
Note5 Nov 2022
Supporting people to develop and maintain relationships to avoid social isolation
Note5 Nov 2022
Meeting people's communication needs
Note5 Nov 2022
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note5 Nov 2022
Working in partnership with others
Note5 Nov 2022
Continuous learning and improving care
Note5 Nov 2022
Engaging and involving people using the service, the public and staff
Note5 Nov 2022
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
Note5 Nov 2022
How the provider understands and acts on the duty of candour
Note5 Nov 2022
Promoting a positive culture that is person-centred, open, inclusive and empowering