Operated by Quality Healthcare Solutions Limited

Quality Healthcare Solutions

GoodRated 8 May 2024Home care · Hornchurch

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CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

caring

Note29 Jan 2020
Compassionate and person-centred care delivery
Note29 Jan 2020
Involvement in care decisions
Note29 Jan 2020
Dignity, respect and privacy

effective

Note29 Jan 2020
Supervision and appraisal
Note29 Jan 2020
Nutrition and hydration support
Note29 Jan 2020
Mental Capacity Act compliance
Note29 Jan 2020
Staff induction, training and support

Other

Note29 Jan 2020
Management team responsive to CCG feedback and had implemented improvements since new manager appointed
Note29 Jan 2020
Quality assurance systems including monthly audits, spot checks, surveys, and telephone monitoring
Note29 Jan 2020
End of life care supported sensitively in partnership with St Francis Hospice
Note29 Jan 2020
People felt respected, treated with dignity, and involved in care planning decisions
Note29 Jan 2020
Mental Capacity Act principles embedded in practice with capacity screening tools and consent documentation
Note29 Jan 2020

responsive

Note29 Jan 2020
Meeting people's needs and responsiveness
Note29 Jan 2020
Complaints handling and recording
Note29 Jan 2020
Person-centred care planning

safe

Note29 Jan 2020
Medicines management
Note29 Jan 2020
Staffing levels and recruitment
Note29 Jan 2020
Risk assessment and management
Note29 Jan 2020
Safeguarding people from abuse

well_led

Note29 Jan 2020
Staff engagement and feedback
Note29 Jan 2020
Leadership and management culture
Note29 Jan 2020
Governance and quality assurance

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info

Postcode: RM11 1QL
Registered manager: Wilcox, Kerry
Local authority: Havering
Region: London
City: Hornchurch
Last CQC check: 05/Aug/2024 - 00:00

OutstandingGoodRequires improvementInadequateNot ratedCluster (mixed)

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