Zeno Limited

Not RatedHome care · Stockport

CQC Key Questions

Safe

Not Rated

People are protected from abuse and avoidable harm.

Effective

Not Rated

Care achieves good outcomes and quality of life.

Caring

Not Rated

Staff treat people with compassion, dignity, respect.

Responsive

Not Rated

Services are tailored to people's needs.

Well-led

Not Rated

Leadership and culture support quality care.

What inspectors found

30 findings

Note20 Oct 2023
Supporting people to express their views and be involved in making decisions about their care
Note20 Oct 2023
Ensuring people are well treated and supported; respecting equality and diversity; privacy, dignity and independence

Note20 Oct 2023
Staff working with other agencies to provide consistent, effective, timely care
Note20 Oct 2023
Supporting people to eat and drink enough to maintain a balanced diet
Note20 Oct 2023
Assessing people's needs and choices; delivering care in line with standards, guidance and the law
Note20 Oct 2023
Staff support: induction, training, skills and experience
Note20 Oct 2023
Ensuring consent to care and treatment in line with law and guidance

Note20 Oct 2023
People's communication needs were identified and supported through individual communication support plans.
Note20 Oct 2023
A comprehensive complaints policy was in place with records of investigations and actions taken.
Note20 Oct 2023
The provider worked collaboratively with external agencies including the Greater Manchester Specialist Support Team and the Restraint Reduction Network.
Note20 Oct 2023
The service deployed sufficient staffing levels to meet people's needs and avoided reliance on agency staff.
Note20 Oct 2023
The provider responded promptly to inspection concerns, immediately remediating environmental hazards and removing peep holes.
Note

Note20 Oct 2023
End of life care and support
Note20 Oct 2023
Improving care quality in response to complaints or concerns
Note20 Oct 2023
Meeting people's communication needs
Note20 Oct 2023
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note20 Oct 2023
Preventing and controlling infection
Note20 Oct 2023
Systems and processes to safeguard people from the risk of abuse
Note20 Oct 2023
Using medicines safely
Note20 Oct 2023
Staffing and recruitment
Note20 Oct 2023
Assessing risk, safety monitoring and management; Learning lessons when things go wrong

Note20 Oct 2023
How the provider understands and acts on the duty of candour
Note20 Oct 2023
Working in partnership with others
Note20 Oct 2023
Promoting a positive person-centred, open, inclusive and empowering culture
Note20 Oct 2023
Continuous learning and improving care
Note20 Oct 2023
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements