Options Care Limited

GoodRated 5 Nov 2023Home care · Thornton Heath

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CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

caring

Note29 Jan 2020
Independence and preferences
Note29 Jan 2020
Involvement in care planning
Note29 Jan 2020
Dignity and respect

effective

Note29 Jan 2020
Nutrition, hydration and healthcare
Note29 Jan 2020
Mental Capacity Act compliance
Note29 Jan 2020
Supervision and appraisal
Note29 Jan 2020
Staff competency assessment
Note29 Jan 2020
Staff training and induction

Other

Note11 May 2023
Strong communication with people, relatives, and external health and social care professionals
Note11 May 2023
Clear MCA compliance with capacity assessments and best interests decision-making
Note11 May 2023
Robust audit system covering care records, supervision, spot checks, training and service user feedback
Note11 May 2023
Person-centred care respecting equality characteristics, including cultural needs such as hair care preferences
Note11 May 2023
Registered manager completing leadership qualification and maintaining up-to-date training
Note11 May 2023

responsive

Note29 Jan 2020
Responsiveness to changing needs
Note29 Jan 2020
Complaints handling
Note29 Jan 2020
Person-centred care planning

safe

Note29 Jan 2020
Medicines management
Note29 Jan 2020
Risk assessments
Note29 Jan 2020
Safeguarding
Note29 Jan 2020
Recruitment and DBS checks
Note29 Jan 2020
Staffing levels and deployment

well_led

Note29 Jan 2020
Openness and transparency
Note29 Jan 2020
Record keeping and governance
Note29 Jan 2020
Quality assurance systems

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info

Postcode: CR7 8NE
Registered manager: Emeni, Francine
Local authority: Croydon
Region: London
City: Thornton Heath
Last CQC check: 11/May/2023 - 00:00

OutstandingGoodRequires improvementInadequateNot ratedCluster (mixed)

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