Options Care Limited

Thornton Heath, CR7 · Established 11/0

A CQC-regulated home-care provider serving Thornton Heath, registered since 11/0. Rated Good at its most recent CQC inspection (Nov 2023).

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What the CQC found

The five questions inspectors ask, and how Options scored.

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

In their own words: what inspectors said

“Strong communication with people, relatives, and external health and social care professionals”
CQC inspection report, May 2023

“Clear MCA compliance with capacity assessments and best interests decision-making”
CQC inspection report, May 2023

“Robust audit system covering care records, supervision, spot checks, training and service user feedback”
CQC inspection report, May 2023

Inspection history

The trajectory matters as much as the latest rating.

May 2023
Good
Options Care Limited, a small domiciliary care service supporting three people with learning or physical disabilities, was rated Good overall, maintaining its previous 2018 rating across both inspected key questions. The service demonstrated safe, person-centr…
Jan 2020
Good
Options Care Limited achieved a Good rating across all five key questions at its September 2018 inspection, having fully remediated three regulatory breaches identified at the previous inspection in 2016–17 relating to governance, fit and proper persons, and s…
Jan 2020
Requires improvement
Options Care Limited was rated Requires Improvement overall following inspections in December 2016 and January 2017, with breaches of Regulations 17, 18 and 19 identified relating to insufficient staffing, inadequate DBS and recruitment checks, and ineffective…

Source: CQC inspection reports under the Open Government Licence v3.0.

Services offered

What Options does

✓Homecare agencies

Services as registered with the CQC. Specifics vary; ask the agency directly.

Areas served

Where they cover

Registered at CR7 8NE in Thornton Heath. Service area not formally published; we recommend asking the agency directly when requesting a quote.

CR7

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