Operated by Yourlife Management Services Limited

YourLife (Sidcup)

Requires improvementRated 31/08/2022Home care · Sidcup

CQC Key Questions

Safe

Requires improvement

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Requires improvement

Leadership and culture support quality care.

What inspectors found

30 findings

Note22 Sept 2022
Respecting and promoting people's privacy, dignity and independence
Note22 Sept 2022
Supporting people to express their views and be involved in making decisions about their care
Note22 Sept 2022
Ensuring people are well treated and supported; respecting equality and diversity

Note22 Sept 2022
Staff working with other agencies to provide consistent, effective, timely care
Note22 Sept 2022
Supporting people to eat and drink enough with choice in a balanced diet
Note22 Sept 2022
Ensuring consent to care and treatment in line with law and guidance
Note22 Sept 2022
Staff support: induction, training, skills and experience
Note22 Sept 2022
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note22 Sept 2022
Sufficient staffing levels with no missed calls reported
Note22 Sept 2022
Good infection control practices with staff using PPE appropriately
Note22 Sept 2022
Effective complaints system in place and registered manager described as approachable and supportive
Note22 Sept 2022
Staff were kind, caring and treated people with dignity and respect
Note22 Sept 2022
People felt safe and appropriate safeguarding systems were in place
Note22 Sept 2022
Staff received regular training and supervisions and were considered competent by people and relatives

Note22 Sept 2022
Improving care quality in response to complaints or concerns
Note22 Sept 2022
Meeting people's communication needs
Note22 Sept 2022
End of life care and support
Note22 Sept 2022
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note22 Sept 2022
Systems and processes to safeguard people from the risk of abuse
Note22 Sept 2022
Preventing and controlling infection
Note22 Sept 2022
Using medicines safely
Note22 Sept 2022
Staffing and recruitment
Note22 Sept 2022
Learning lessons when things go wrong

Note22 Sept 2022
Working in partnership with others
Note22 Sept 2022
Engaging and involving people using the service, the public and staff
Note22 Sept 2022
Promoting a positive culture that is person-centred, open, inclusive and empowering
Note22 Sept 2022
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements; Continuous learning and improving care

Source: CQC inspection reports under the Open Government Licence v3.0.

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