Operated by Mrs Tracey Marie Thorpe

South Western Care Services

GoodRated 13/11/2019Home care · Helston

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note30 Oct 2021
Respecting and promoting people's privacy, dignity and independence
Note30 Oct 2021
Supporting people to express their views and be involved in making decisions about their care
Note30 Oct 2021
Ensuring people are well treated and supported; respecting equality and diversity

Note30 Oct 2021
Ensuring consent to care and treatment in line with law and guidance
Note30 Oct 2021
Supporting people to live healthier lives, access healthcare services and support
Note30 Oct 2021
Supporting people to eat and drink enough to maintain a balanced diet
Note30 Oct 2021
Assessing people's needs and choices; delivering care in line with standards, guidance and the law
Note30 Oct 2021
Staff support: induction, training, skills and experience

Note30 Oct 2021
Registered manager appointed since last inspection, providing stable and transparent leadership.
Note30 Oct 2021
Effective partnership working with health and social care professionals to prevent deterioration and self-neglect.
Note30 Oct 2021
Strong quality assurance systems including quarterly telephone surveys and daily record audits.
Note30 Oct 2021
Rotas well organised with automatically calculated travel time, reducing pressure on staff.
Note30 Oct 2021
Complaints handling improved with appropriate investigation and resolution systems now in place.
Note30 Oct 2021

Note30 Oct 2021
End of life care and support
Note30 Oct 2021
Meeting people's communication needs
Note30 Oct 2021
Planning personalised care to meet people's needs, preferences, interests and give them choice and control
Note30 Oct 2021
Improving care quality in response to complaints or concerns

Note30 Oct 2021
Preventing and controlling infection
Note30 Oct 2021
Using medicines safely
Note30 Oct 2021
Learning lessons when things go wrong
Note30 Oct 2021
Assessing risk, safety monitoring and management
Note30 Oct 2021
Staffing and recruitment
Note30 Oct 2021
Systems and processes to safeguard people from the risk of abuse

Note30 Oct 2021
Working in partnership with others
Note30 Oct 2021
Continuous learning and improving care
Note30 Oct 2021
Engaging and involving people using the service, the public and staff
Note30 Oct 2021
How the provider understands and acts on the duty of candour
Note30 Oct 2021
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
Note30 Oct 2021
Promoting a positive culture that is person-centred, open, inclusive and empowering

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info

OutstandingGoodRequires improvementInadequateNot ratedCluster (mixed)

Comparable agencies nearby

Good0.0 km awayCornwall

Registered manager: Frew, David

Run by Proper Care (Cornwall) Ltd

Good1.7 km awayCornwall

Registered manager: Carmichael, David

Want a quote from South Western Care Services?

Tell us what care you need. We’ll contact the agency, chase the response, and come back to you with a clear, comparable quote.