Delta Care Ltd

GoodRated 9 Feb 2025Home care · Southport

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

12 findings

Note8 Feb 2023
Prompt response to inspection findings, including arranging refresher medicines training immediately after inspection
Note8 Feb 2023
Service balanced people's right to choose with their right to be free from harm
Note8 Feb 2023
Open-door office culture with accessible management and staff engagement
Note8 Feb 2023
Electronic app allowing relatives to access care plans and notes with consent
Note8 Feb 2023
Effective safeguarding systems and trained staff who knew how to raise concerns
Note8 Feb 2023
Robust recruitment systems ensuring staff were safe to work with people
Note8 Feb 2023
Positive feedback from people and relatives about quality of care and support
Note8 Feb 2023
People received a reliable and consistent service from a regular staff team who knew their needs well
minorperson_centred_care8 Feb 2023
Some people told us they were not contacted for their feedback about their care and support.
minorrecord_keeping8 Feb 2023
some records relating to the management of people's medicines were not always accurate.
minormedication_management8 Feb 2023
Staff did not always record the quantity of medication that was taken by a person if the dose was variable.
moderatemedication_management8 Feb 2023
information for 2 drugs on the chart for 2 people did not reflect what was prescribed by their GP