Note29 Jan 2020
Regular six-monthly surveys and care plan audits supported ongoing quality improvement
Note29 Jan 2020
The service declined work where it could not meet needs to the required standard, reflecting strong values
Note29 Jan 2020
People were supported to access the community, maintain family relationships, and exercise choice in daily life
Note29 Jan 2020
Robust complaints procedure in place with evidence of learning and action taken following complaints
Note29 Jan 2020
The registered manager fostered an ethos of quality and compassion, and was seen as a good leader by staff and service users
Note29 Jan 2020
Care plans were clear, concise, and kept up to date with involvement from people, relatives, and external professionals
Note29 Jan 2020
The service developed a rapid response team to maintain continuity of care during staff shortages
Note29 Jan 2020
Medicines were managed safely with regular staff competency checks by senior staff
Note29 Jan 2020
Staff were well trained and received training specific to individual people's needs, including specialist professional input
Note29 Jan 2020
People's care was delivered safely and in a way of their choosing, supporting independence and individual wishes
minorcommunication_with_families29 Jan 2020
some staff of communication between office based staff and staff working with people could be improved
moderatesupervision_appraisal29 Jan 2020
Feedback we received from some staff prior to the inspection was that they were not always receiving regular supervision or appraisal
Note23 May 2019
Staff felt motivated and proud to work for the organisation; manager described as approachable
Note23 May 2019
Effective multi-agency working with GPs, district nurses, physiotherapists and other community services
Note23 May 2019
Regular audits (weekly, monthly, quarterly) carried out by the registered manager
Note23 May 2019
Complaints policy in place with evidence of learning from concerns raised
Note23 May 2019
Care plans were person-centred, written respectfully and accessible via pictorial aids where needed
Note23 May 2019
People were involved in decisions about their care and in recruiting their own support staff
Note23 May 2019
Staff received comprehensive induction including the Care Certificate and ongoing specialist training
Note23 May 2019
Medicines were managed safely with regular staff training and competency assessments
Note23 May 2019
Risk assessments were regularly reviewed and transferred into care plans
Note23 May 2019
Safe recruitment practices followed and staff carried identity badges and were introduced before supporting people
Note23 May 2019
People felt safe with staff and trusted them; staffing levels were sufficient and deployment effective
minorsupervision_appraisal23 May 2019
some staff who provided 24-hour support to some people with complex care needs did not feel as supported by the service. The registered manager told us that this would be addressed.