New Horizons Management Services Ltd

GoodRated 28/10/2022Home care · Croydon

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Requires improvement

Leadership and culture support quality care.

What inspectors found

30 findings

Note28 Oct 2022
Respecting and promoting people's privacy, dignity and independence
Note28 Oct 2022
Supporting people to express their views and be involved in making decisions about their care
Note28 Oct 2022
Ensuring people are well treated and supported; respecting equality and diversity

Note28 Oct 2022
Ensuring consent to care and treatment in line with law and guidance
Note28 Oct 2022
Staff working with other agencies; supporting people to access healthcare services
Note28 Oct 2022
Supporting people to eat and drink enough to maintain a balanced diet
Note28 Oct 2022
Staff support: induction, training, skills and experience
Note28 Oct 2022
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note28 Oct 2022
Regular supervisions, spot checks and appraisals to support staff
Note28 Oct 2022
Approachable registered manager with open-door policy
Note28 Oct 2022
Care plans available in alternative formats (e.g. braille)
Note28 Oct 2022
Staff respected cultural, spiritual and religious preferences
Note28 Oct 2022
Person-centred care plans regularly reviewed
Note28 Oct 2022
Comprehensive induction including Care Certificate for new staff

Note28 Oct 2022
End of life care and support
Note28 Oct 2022
Improving care quality in response to complaints or concerns
Note28 Oct 2022
Meeting people's communication needs
Note28 Oct 2022
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note28 Oct 2022
Learning lessons when things go wrong
Note28 Oct 2022
Preventing and controlling infection
Note28 Oct 2022
Using medicines safely
Note28 Oct 2022
Staffing and recruitment
Note28 Oct 2022
Assessing risk, safety monitoring and management
Note28 Oct 2022
Systems and processes to safeguard people from the risk of abuse

Note28 Oct 2022
How the provider understands and acts on the duty of candour; working in partnership with others
Note28 Oct 2022
Promoting a positive culture that is person-centred, open, inclusive and empowering
Note28 Oct 2022
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info