Operated by Woodchurch House Limited

Woodchurch House

GoodRated 30/06/2023Home care · Ashford

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note15 Feb 2024
Active community links including local church, hospice and memory book volunteer programme enhancing people's wellbeing.
Note15 Feb 2024
Accessible complaints procedures displayed in pictorial formats; relatives reported concerns were resolved effectively.
Note15 Feb 2024
People supported to access healthcare professionals including GPs, dieticians, speech and language therapists, chiropodists and dentists.
Note15 Feb 2024
Good infection control practices; premises clean, well maintained with daily temperature monitoring of medicines fridges.
Note15 Feb 2024
Strong end of life care support including links with local hospice and staff trained in 'Six Steps to Success'.
Note

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info

OutstandingGoodRequires improvementInadequateNot ratedCluster (mixed)

Comparable agencies nearby

Run by Canterbury Oast Trust

Requires improvement1.5 km awayKent

Registered manager: Wardrope, Victoria

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