Note23 Sept 2023
The provider used an electronic call monitoring system and conducted monthly medicines audits.
Note23 Sept 2023
Staff felt supported in their roles and were comfortable raising concerns with their manager.
Note23 Sept 2023
Staff completed infection prevention and control training and appropriate PPE was available.
Note23 Sept 2023
The provider worked in partnership with a range of health and social care professionals to support people's needs.
Note23 Sept 2023
People were supported to have maximum choice and control of their lives in the least restrictive way possible.
Note23 Sept 2023
People and relatives spoke positively about the kindness and friendliness of care staff and management team.
minorcommunication_with_families23 Sept 2023
Relatives told us information was not always accurately recorded in people's care documentation and communication between the management team and care staff did not always seem effective.
moderatecare_planning23 Sept 2023
there was a lack of information about people's health conditions and the risks associated with these
moderaterecord_keeping23 Sept 2023
some incident forms had not been completed appropriately and lacked detail
moderatestaffing_levels23 Sept 2023
Staff told us they did not always feel there were enough staff available in some areas and this meant they were sometimes rushing.
moderatemissed_or_late_visits23 Sept 2023
We are not given a timetable of when the carers are supposed to come in, it can be 7:30am or it can be any time up until 10:30am
moderatemedication_management23 Sept 2023
some relatives told us people's medicines were not always consistently timed due to the variation in the times of their care visits. Other relatives told us people's medicines had not always been accu…
criticalgovernance23 Sept 2023
The provider had not ensured effective processes were in place to monitor the safety and quality of the service. This was a breach of Regulation 17 (Good governance)
criticalsafeguarding23 Sept 2023
we found safeguarding concerns which had not been documented on the log. For some safeguarding concerns, it was not clear which authorities had been notified, what action had been taken