Operated by Lancashire County Council

Chorley Domiciliary Service

Requires improvementRated 17/02/2023Home care · Chorley

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CQC Key Questions

Safe

Requires improvement

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Requires improvement

Leadership and culture support quality care.

What inspectors found

14 findings

Other

Note7 Mar 2023
People's homes reflected their personalities, choices and preferences.
Note7 Mar 2023
The provider worked in partnership with external agencies to ensure people's needs were met.
Note7 Mar 2023
The culture was caring, person-centred and empowering; people and relatives spoke positively about care.
Note7 Mar 2023
Staff were safely recruited using systematic processes to verify good character and relevant skills.
Note7 Mar 2023
Infection prevention and control practices were robust and in line with government guidelines.
Note7 Mar 2023
Accidents and incidents were used as learning opportunities with trends reviewed and lessons shared with staff.
Note7 Mar 2023
Medicines training and competencies had been completed by staff administering medicines.
Note7 Mar 2023
People were protected against abuse; staff received training to recognise and respond to safeguarding concerns.
Note7 Mar 2023
Staff thoroughly assessed people's needs and developed person-centred support plans promoting positive risk taking.
moderategovernance7 Mar 2023
The provider's systems to assess, monitor and improve the quality of medicines management had not identified and addressed these issues.
criticalrecord_keeping7 Mar 2023
The provider had not maintained accurate and contemporaneous records in relation to medicines administration.
moderategovernance7 Mar 2023
A Medicines audit was completed but only basic information was recorded and did not always identify medicines errors.
criticalmedication_management7 Mar 2023
Prescribed thickeners were not always being recorded. We could not be sure they were being used as prescribed.
criticalmedication_management7 Mar 2023
Multiple medicines were missing from the medicines administration records. These included one regular medicine for one person, homely remedies and creams.