Operated by Medukcare Recruitment Limited

Medukcare

GoodRated 12 Nov 2021Home care · Leatherhead

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

28 findings

Note3 Apr 2022
Supporting people to express their views and be involved in making decisions about their care
Note3 Apr 2022
Ensuring people are well treated and supported; respecting equality and diversity; privacy, dignity and independence

Note3 Apr 2022
Ensuring consent to care and treatment in line with law and guidance
Note3 Apr 2022
Supporting people to eat and drink enough; access healthcare services; working with other agencies
Note3 Apr 2022
Staff support: induction, training, skills and experience
Note3 Apr 2022
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note3 Apr 2022
Working in partnership with healthcare professionals including community nursing, OTs and SLTs
Note3 Apr 2022
Open learning culture where mistakes are treated as learning opportunities
Note3 Apr 2022
Effective quality assurance processes with regular managerial reviews
Note3 Apr 2022
Strong communication with people and families, including use of communication passports and accessible formats
Note3 Apr 2022
Person-centred care planning with people and families involved in assessments and reviews
Note3 Apr 2022

Note3 Apr 2022
Improving care quality in response to complaints or concerns; End of life care and support
Note3 Apr 2022
Supporting people to develop and maintain relationships and follow interests
Note3 Apr 2022
Meeting people's communication needs
Note3 Apr 2022
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note3 Apr 2022
Duty of candour; Continuous learning and improving care; Working in partnership with others
Note3 Apr 2022
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
Note3 Apr 2022
Promoting a positive culture that is person-centred, open, inclusive and empowering

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info