Operated by Aquahigh Limited

Bluebird Care (Merton)

GoodRated 3 Feb 2026Home care · Mitcham

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CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

caring

Note30 Oct 2021
Promoting independence
Note30 Oct 2021
Cultural and religious needs
Note30 Oct 2021
Dignity, respect and person-centred approach

effective

Note30 Oct 2021
Mental Capacity Act compliance and consent
Note30 Oct 2021
Healthcare access and nutrition
Note30 Oct 2021
Supervision and appraisal
Note30 Oct 2021
Staff training

Other

Note30 Oct 2021
Consent was sought in line with MCA principles and capacity assessments were completed where required.
Note30 Oct 2021
People were supported to access healthcare professionals and maintain balanced diets reflecting personal preferences.
Note30 Oct 2021
Complaints were investigated and responded to appropriately and in a timely manner.
Note30 Oct 2021
People felt staff were caring, respected their privacy and dignity, and supported their independence and cultural/religious preferences.
Note30 Oct 2021
Staff received regular supervision and appraisal and were knowledgeable about infection prevention and control.
Note

responsive

Note30 Oct 2021
Personalised care and complaints handling
Note30 Oct 2021
End of life care planning
Note30 Oct 2021
Care plan reviews

safe

Note30 Oct 2021
Timeliness of visits and office communication
Note30 Oct 2021
Incident and accident management
Note30 Oct 2021
Infection control
Note30 Oct 2021
Safeguarding and recruitment
Note30 Oct 2021
Risk assessments and medicines management

well_led

Note30 Oct 2021
Leadership vision and staff engagement
Note30 Oct 2021
Quality assurance and governance

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info

Postcode: CR4 3FH
Registered manager: Patel, Jalpesh
Local authority: Merton
Region: London
City: Mitcham
Last CQC check: 02/Mar/2026 - 00:00

OutstandingGoodRequires improvementInadequateNot ratedCluster (mixed)

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