Operated by I Care Service Norfolk Ltd

I Care Service

GoodRated 18/06/2020Home care · Dereham

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CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

caring

Note24 Aug 2023
Promoting independence and autonomy
Note24 Aug 2023
Dignity, respect and person-centred approach

effective

Note24 Aug 2023
Nutrition, hydration and healthcare coordination
Note24 Aug 2023
Mental Capacity Act and consent
Note24 Aug 2023
Staff training, induction and competency

Other

Note24 Aug 2023
Staff morale positive; management described as approachable, supportive and open to feedback
Note24 Aug 2023
Electronic call monitoring system achieving 93–97% monthly accuracy against scheduled call times
Note24 Aug 2023
Registered manager attended local forums and commissioned mock inspection to drive improvement
Note24 Aug 2023
Good understanding and application of the Mental Capacity Act 2005 across staff and management
Note24 Aug 2023
End of life care provided responsively, with a specialist staff member and NHS Continuing Health Care packages
Note24 Aug 2023
Effective complaints handling with verbal and written responses to complainants

responsive

Note24 Aug 2023
End of life care
Note24 Aug 2023
Complaints handling
Note24 Aug 2023
Care planning and review

safe

Note24 Aug 2023
Incident recording and learning
Note24 Aug 2023
Safeguarding and regulatory notifications
Note24 Aug 2023
Recruitment and staffing levels
Note24 Aug 2023
Infection control
Note24 Aug 2023
Medicines management
Note24 Aug 2023
Risk assessment and care plan risk mitigation

well_led

Note24 Aug 2023
Leadership culture and external engagement
Note24 Aug 2023
Staff supervision, appraisal and support
Note24 Aug 2023
Regulatory compliance and notifications
Note24 Aug 2023
Quality assurance and audit systems

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info

Postcode: NR20 3TG
Registered manager: Wyatt, Sarah
Local authority: Norfolk
Region: East
City: Dereham
Last CQC check: 18/Jun/2020 - 00:00

OutstandingGoodRequires improvementInadequateNot ratedCluster (mixed)

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