Good

I Care Service

Dereham, NR20 · Established 21/0 · Operated by I Care Service Norfolk Ltd

A CQC-regulated home-care provider serving Dereham, registered since 21/0. Rated Good at its most recent CQC inspection (18/06/2020).

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What the CQC found

The five questions inspectors ask, and how I Care Service scored.

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

In their own words: what inspectors said

“Staff morale positive; management described as approachable, supportive and open to feedback”
CQC inspection report, Aug 2023

“Electronic call monitoring system achieving 93–97% monthly accuracy against scheduled call times”
CQC inspection report, Aug 2023

“Registered manager attended local forums and commissioned mock inspection to drive improvement”
CQC inspection report, Aug 2023

Inspection history

The trajectory matters as much as the latest rating.

Aug 2023
Good
I Care Service achieved a Good rating across all five key questions at this January 2020 inspection, representing improvement from the previous Requires Improvement rating. The only area requiring attention was insufficient detail in mental capacity recording,…
Aug 2023
Requires improvement
I Care Service (Norfolk Ltd) received an overall rating of Requires Improvement at its first inspection following re-registration in August 2017, with Safe and Well-Led rated Requires Improvement due to inadequate risk assessment records, failure to notify CQC…

Source: CQC inspection reports under the Open Government Licence v3.0.

Services offered

What I Care Service does

✓Homecare agencies

Services as registered with the CQC. Specifics vary; ask the agency directly.

Areas served

Where they cover

Registered at NR20 3TG in Dereham. Service area not formally published; we recommend asking the agency directly when requesting a quote.

NR20

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