Operated by J.C.Michael Groups Ltd

J.C.Michael Groups Ltd Hackney

Requires improvementRated 4 Jun 2023Home care · London

CQC Key Questions

Safe

Requires improvement

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Requires improvement

Leadership and culture support quality care.

What inspectors found

30 findings

Note6 Apr 2023
Respecting and promoting people's privacy, dignity and independence
Note6 Apr 2023
Supporting people to express their views and be involved in making decisions about their care
Note6 Apr 2023
Ensuring people are well treated and supported; respecting equality and diversity

Note6 Apr 2023
Ensuring consent to care and treatment in line with law and guidance
Note6 Apr 2023
Staff working with other agencies to provide consistent, effective, timely care
Note6 Apr 2023
Supporting people to eat and drink enough to maintain a balanced diet
Note6 Apr 2023
Staff support: induction, training, skills and experience
Note6 Apr 2023
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note6 Apr 2023
Positive culture with staff feeling respected, supported and able to raise concerns openly.
Note6 Apr 2023
Safe recruitment practices with DBS checks and references in place.
Note6 Apr 2023
Provider worked collaboratively with health care professionals and the local authority.
Note6 Apr 2023
Complaints process was effective with timely responses and letters of apology issued.
Note6 Apr 2023
Person-centred care plans recorded preferences, likes/dislikes, communication needs and outcomes.
Note6 Apr 2023
Regular supervision, team meetings, and staff felt supported by management.

Note6 Apr 2023
End of life care and support
Note6 Apr 2023
Improving care quality in response to complaints or concerns
Note6 Apr 2023
Meeting people's communication needs
Note6 Apr 2023
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note6 Apr 2023
Working in partnership with others
Note6 Apr 2023
Engaging and involving people using the service, the public and staff
Note6 Apr 2023
Continuous learning and improving care
Note6 Apr 2023
Promoting a positive culture that is person-centred, open, inclusive and empowering
Note6 Apr 2023
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements