Operated by Edith Healthcare Limited

Edith Healthcare Ringwood

GoodRated 14/08/2024Home care · Poole

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note8 Jul 2023
Respecting and promoting people's privacy, dignity and independence
Note8 Jul 2023
Supporting people to express their views and be involved in making decisions about their care
Note8 Jul 2023
Ensuring people are well treated and supported; equality and diversity

Note16 Jan 2024
Clear duty of candour understanding and CQC notification requirements met.
Note16 Jan 2024
Registered manager had access to regular clinical/professional supervision following previous recommendation.
Note16 Jan 2024
Established working relationships with health and social care professionals supporting good outcomes.
Note16 Jan 2024
Robust quality assurance including spot checks, audits on care plans, medicines, infection control and health and safety.
Note16 Jan 2024
Positive, open management culture praised by people, relatives, staff and healthcare professionals alike.
Note16 Jan 2024
Detailed and thorough COVID-19 risk assessments; adequate PPE supply with no clients contracting COVID-19.
Note16 Jan 2024
Strong safeguarding knowledge among staff and management, with all people spoken to reporting they felt safe.
Note16 Jan 2024
Medicines administered safely by trained staff with competency checks; guidance in place for as-needed medicines.
Note16 Jan 2024
Consistent, small team of experienced staff who knew people well, with no missed visits reported and suitable travelling times between visits.
Note16 Jan 2024
Safe and robust recruitment practices with appropriate DBS checks, employment references and health screening completed before staff worked with people.

Note8 Jul 2023
End of life care and support
Note8 Jul 2023
Improving care quality in response to complaints or concerns
Note8 Jul 2023
Planning personalised care to meet people's needs, preferences, interests and give them choice and control

Note16 Jan 2024
Preventing and controlling infection; Learning lessons when things go wrong
Note16 Jan 2024
Using medicines safely
Note16 Jan 2024
Assessing risk, safety monitoring and management
Note16 Jan 2024
Systems and processes to safeguard people from the risk of abuse
Note16 Jan 2024
Staffing and recruitment

Note16 Jan 2024
Continuous learning and improving care; Working in partnership with others
Note16 Jan 2024
Engaging and involving people using the service, the public and staff
Note16 Jan 2024
Managers and staff being clear about their roles, understanding quality performance, risks and regulatory requirements
Note16 Jan 2024
Promoting a positive culture that is person-centred, open, inclusive and empowering
Note8 Jul 2023
Working in partnership with others
Note8 Jul 2023
Continuous learning and improving care