Operated by Temp37 Healthcare Ltd

Temp37 Healthcare

GoodRated 2 Jan 2023Home care · London

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note1 Feb 2023
Respecting and promoting people's privacy, dignity and independence
Note1 Feb 2023
Supporting people to express their views and be involved in making decisions about their care
Note1 Feb 2023
Ensuring people are well treated and supported; respecting equality and diversity

Note1 Feb 2023
Ensuring consent to care and treatment in line with law and guidance
Note1 Feb 2023
Supporting people to eat and drink enough to maintain a balanced diet
Note1 Feb 2023
Staff support: induction, training, skills and experience
Note1 Feb 2023
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note1 Feb 2023
Consistent staffing allocated to individuals to maintain routine and familiarity
Note1 Feb 2023
Working within MCA principles with staff able to describe capacity decision processes
Note1 Feb 2023
Effective infection prevention and control systems with adequate PPE supplies
Note1 Feb 2023
Positive open culture with staff clear on roles, supported by regular team meetings and supervision
Note1 Feb 2023
Regular audits covering care plans, risk assessments, infection control and training with action plans
Note1 Feb 2023

Note1 Feb 2023
End of life care and support
Note1 Feb 2023
Supporting people to develop and maintain relationships to avoid social isolation
Note1 Feb 2023
Meeting people's communication needs
Note1 Feb 2023
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note1 Feb 2023
Engaging and involving people using the service, the public and staff; working in partnership with others
Note1 Feb 2023
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
Note1 Feb 2023
How the provider understands and acts on the duty of candour
Note1 Feb 2023
Promoting a positive culture that is person-centred, open, inclusive and empowering

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info