Trinity Care Services Limited

GoodRated 3 Nov 2023Home care · Norbury

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note11 Mar 2023
Respecting and promoting people's privacy, dignity and independence
Note11 Mar 2023
Supporting people to express their views and be involved in making decisions about their care
Note11 Mar 2023
Ensuring people are well treated and supported; respecting equality and diversity

Note11 Mar 2023
Supporting people to eat and drink enough; supporting people to live healthier lives and access healthcare
Note11 Mar 2023
Staff support: induction, training, skills and experience
Note11 Mar 2023
Assessing people's needs and choices; delivering care in line with standards, guidance and the law
Note11 Mar 2023
Ensuring consent to care and treatment in line with law and guidance

Note11 Mar 2023
Accessible information provided to people, including large print care call schedules
Note11 Mar 2023
Robust complaints analysis and oversight improved since September 2019 inspection
Note11 Mar 2023
Provider proactively works with local faith-based organisations to reach underserved communities
Note11 Mar 2023
Improved MCA assessments and consent processes since previous inspection
Note11 Mar 2023
Effective infection control practices with PPE use confirmed by people using the service
Note11 Mar 2023
People's cultural, social and spiritual preferences recorded and respected, including language-matched staff allocation

Note11 Mar 2023
End of life care and support
Note11 Mar 2023
Meeting people's communication needs
Note11 Mar 2023
Improving care quality in response to complaints or concerns
Note11 Mar 2023
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note11 Mar 2023
Learning lessons when things go wrong
Note11 Mar 2023
Preventing and controlling infection
Note11 Mar 2023
Using medicines safely
Note11 Mar 2023
Staffing and recruitment
Note11 Mar 2023
Assessing risk, safety monitoring and management
Note11 Mar 2023
Systems and processes to safeguard people from the risk of abuse

Note11 Mar 2023
Continuous learning and improving care; duty of candour; working in partnership with others
Note11 Mar 2023
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
Note11 Mar 2023
Promoting a positive culture that is person-centred, open, inclusive and empowering

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info