Operated by UK Caring Services Limited

UK Caring Services

Requires improvementRated 22/09/2022Home care · Coventry

CQC Key Questions

Safe

Requires improvement

People are protected from abuse and avoidable harm.

Effective

Requires improvement

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Requires improvement

Services are tailored to people's needs.

Well-led

Requires improvement

Leadership and culture support quality care.

What inspectors found

30 findings

Note1 Oct 2022
Respecting and promoting people's privacy, dignity and independence
Note1 Oct 2022
Supporting people to express their views and be involved in making decisions
Note1 Oct 2022
Ensuring people are well treated and supported; respecting equality and diversity

Note1 Oct 2022
Supporting people to eat and drink enough to maintain a balanced diet
Note1 Oct 2022
Staff working with other agencies; supporting people to access healthcare
Note1 Oct 2022
Staff support: induction, training, skills and experience
Note1 Oct 2022
Assessing people's needs and choices; delivering care in line with standards
Note1 Oct 2022
Ensuring consent to care and treatment in line with law and guidance

Note1 Oct 2022
Complaints managed in line with provider's policy
Note1 Oct 2022
Electronic monitoring confirmed most calls were on time and for correct duration
Note1 Oct 2022
Effective partnership working with health and social care professionals
Note1 Oct 2022
98% satisfaction in 2021 annual survey and 25 compliments received Feb-July 2022
Note1 Oct 2022
Good induction including Care Certificate followed by ongoing training and supervision
Note1 Oct 2022
Staff completed safeguarding and infection control training and followed safe PPE practice

Note1 Oct 2022
Engaging people and staff; promoting a positive person-centred culture
Note1 Oct 2022
Continuous learning and improving care; duty of candour; partnership working
Note1 Oct 2022
Managers and staff understanding quality performance, risks and regulatory requirements

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info