A & E Witt Limited

GoodRated 17/04/2019Home care · Kingswinford

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

29 findings

Note21 Jun 2019
Supporting people to express their views and be involved in making decisions about their care
Note21 Jun 2019
Respecting and promoting people's privacy, dignity and independence
Note21 Jun 2019
Ensuring people are well treated and supported; equality and diversity

Note21 Jun 2019
Supporting people to live healthier lives and access healthcare services; staff working with other agencies
Note21 Jun 2019
Supporting people to eat and drink enough to maintain a balanced diet
Note21 Jun 2019
Ensuring consent to care and treatment in line with law and guidance
Note21 Jun 2019
Staff support: induction, training, skills and experience
Note21 Jun 2019
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note21 Jun 2019
Strong communication with families and proactive liaison with other health professionals
Note21 Jun 2019
Flexible service responsive to last-minute requests and personality clashes between staff and clients
Note21 Jun 2019
Nominated individual is a Dementia Champion who cascaded training to 117 dementia friends
Note21 Jun 2019
Highly complimentary feedback from people and relatives about staff kindness, patience and consistency
Note21 Jun 2019
Person-centred care plans regularly reviewed; people and relatives involved in care planning process
Note21 Jun 2019

Note21 Jun 2019
End of life care and support
Note21 Jun 2019
Improving care quality in response to complaints or concerns
Note21 Jun 2019
Planning personalised care to meet people's needs, preferences, interests and give them choice and control

Note21 Jun 2019
Learning lessons when things go wrong
Note21 Jun 2019
Preventing and controlling infection
Note21 Jun 2019
Using medicines safely
Note21 Jun 2019
Staffing and recruitment
Note21 Jun 2019
Assessing risk, safety monitoring and management
Note21 Jun 2019
Systems and processes to safeguard people from the risk of abuse

Note21 Jun 2019
Working in partnership with others
Note21 Jun 2019
Continuous learning and improving care; engaging and involving people and staff
Note21 Jun 2019
Managers and staff being clear about their roles, understanding quality performance, risks and regulatory requirements

Source: CQC inspection reports under the Open Government Licence v3.0.

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