Operated by Allot Healthcare Services Ltd

Allot Healthcare Services York

Requires improvementRated 22/11/2019Home care · York

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CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Requires improvement

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Requires improvement

Leadership and culture support quality care.

What inspectors found

22 findings

Other

Note29 Jul 2022
Consistently positive feedback about the caring nature of staff
Note29 Jul 2022
Provider worked in partnership with health professionals and the local authority
Note29 Jul 2022
Positive feedback about the registered manager being approachable and supportive
Note29 Jul 2022
Effective infection prevention and control measures with PPE and COVID-19 testing
Note29 Jul 2022
Medicines were generally managed safely with staff competency assessments
Note29 Jul 2022
Robust recruitment checks including DBS were completed
Note29 Jul 2022
Staff had received safeguarding training and were confident in reporting concerns
Note29 Jul 2022
People felt safe with staff and risk assessments were regularly reviewed
minorcommunication_with_families29 Jul 2022
the service sought feedback for concerns raised by staff, however, this feedback was not always shared with staff following the concern being raised.
moderaterecord_keeping29 Jul 2022
The provider had systems in place to review accidents and incidents. Records relating to actions taken were not always available.
minormedication_management29 Jul 2022
we did identify one person who received 'as and when' required medicine that was not administered as prescribed. The provider addressed this during inspection.
moderateincident_learning29 Jul 2022
Systems in place to support learning from accidents and incidents contained appropriate information, however they did not always clearly show actions taken to reduce the risk of reoccurrence.
moderategovernance29 Jul 2022
Quality assurance systems in place had not identified or addressed shortfalls identified during inspection. This included concerns relating to medicines and inconsistency of information

safe

Note29 Jul 2022
Learning lessons when things go wrong
Note29 Jul 2022
Staffing and recruitment
Note29 Jul 2022
Preventing and controlling infection
Note29 Jul 2022
Using medicines safely
Note29 Jul 2022
Assessing risk, safety monitoring and management; Systems and processes to safeguard people from the risk of abuse

well_led

Note29 Jul 2022
Duty of candour and working in partnership with others
Note29 Jul 2022
Engaging and involving people using the service, the public and staff
Note29 Jul 2022
Promoting a positive culture that is person-centred, open, inclusive and empowering
Note29 Jul 2022
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements

Source: CQC inspection reports under the Open Government Licence v3.0.

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