Note29 Jan 2020
Positive, person-centred culture promoting independence, dignity, and individual choice across all locations
Note29 Jan 2020
Strong, visible and approachable management team with a comprehensive quality monitoring dashboard and audit programme
Note29 Jan 2020
People were supported to access the community and engage in activities aligned with their preferences
Note29 Jan 2020
Care plans were personalised, pictorial, and regularly reviewed with involvement of people and their relatives
Note29 Jan 2020
Staff received regular supervision, appraisals, and a wide range of training including specialist topics such as epilepsy awareness and behaviours that may challenge
Note29 Jan 2020
Medicines were well managed with detailed medication support plans, MAR charts fully completed, and competency checks in place
Note29 Jan 2020
People felt safe and staff demonstrated strong safeguarding knowledge with clear escalation processes
Note25 Jun 2019
Positive organisational culture with approachable leadership and open, honest staff communication.
Note25 Jun 2019
The service promoted independence, with examples of people accessing community transport alone and undertaking work experience.
Note25 Jun 2019
Robust governance including regular audits, quality assurance checks, staff surveys and action plans to drive improvement.
Note25 Jun 2019
Strong working relationships with external professionals, families and commissioners ensured consistent, coordinated care.
Note25 Jun 2019
The service used a wide range of accessible communication methods including Makaton, easy read, pictorial formats and translators.
Note25 Jun 2019
Medicines systems were well organised with safe protocols for receipt, storage, administration and disposal.
Note25 Jun 2019
People were actively involved in recruitment, daily home management, menu planning, and decision-making about their care.
Note25 Jun 2019
Support workers were knowledgeable, well-trained, and received regular supervision and induction support.
Note25 Jun 2019
Person-centred care plans were detailed, strength-led and used as live working documents tailored to individual needs.