Operated by BS Care Management Services Ltd

4 Commonwealth House

GoodRated 31/01/2023Home care · Tilbury

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

28 findings

Note31 Jan 2023
Respecting and promoting people's privacy, dignity and independence
Note31 Jan 2023
Supporting people to express their views and be involved in making decisions about their care
Note31 Jan 2023
Ensuring people are well treated and supported; respecting equality and diversity

Note31 Jan 2023
Ensuring consent to care and treatment in line with law and guidance
Note31 Jan 2023
Staff working with other agencies to provide consistent, effective, timely care
Note31 Jan 2023
Supporting people to eat and drink enough to maintain a balanced diet
Note31 Jan 2023
Staff support: induction, training, skills and experience
Note31 Jan 2023
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note31 Jan 2023
Governance systems in place including care plan audits, MAR audits and an incident log.
Note31 Jan 2023
Positive feedback received from people and relatives about kindness, respect and cultural competency of staff.
Note31 Jan 2023
Service worked effectively with external professionals including GPs, District Nurses and Occupational Therapists.
Note31 Jan 2023
Registered manager maintained regular dialogue with people and relatives via telephone monitoring calls and surveys.
Note31 Jan 2023
Care plans were person-centred, culturally sensitive and accessible to people in their own homes.
Note

Note31 Jan 2023
End of life care and support
Note31 Jan 2023
Improving care quality in response to complaints or concerns
Note31 Jan 2023
Meeting people's communication needs
Note31 Jan 2023
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note31 Jan 2023
Learning lessons when things go wrong
Note31 Jan 2023
Preventing and controlling infection
Note31 Jan 2023
Using medicines safely
Note31 Jan 2023
Staffing and recruitment
Note31 Jan 2023
Assessing risk, safety monitoring and management
Note31 Jan 2023
Systems and processes to safeguard people from the risk of abuse

Note31 Jan 2023
Engaging and involving people using the service, the public and staff; continuous learning and improving care
Note31 Jan 2023
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
Note31 Jan 2023
Promoting a positive culture that is person-centred, open, inclusive and empowering

Source: CQC inspection reports under the Open Government Licence v3.0.

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