Operated by Kent Senior Care Ltd

Home Instead Senior Care

GoodRated 27/09/2018Home care · Folkestone

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

10 findings

Note29 Jan 2020
People and relatives actively involved in care planning, reviews and service improvement
Note29 Jan 2020
Strong external partnerships with local authority, GP services, healthcare professionals and community organisations
Note29 Jan 2020
Effective governance including regular audits, incident analysis for trends, and six-monthly central quality audits
Note29 Jan 2020
Open, empowering organisational culture with regular supervisions, team meetings and staff wellbeing consideration
Note29 Jan 2020
Staff well-trained and supported, with additional training arranged promptly on request
Note29 Jan 2020
Medicines administration records completed with no gaps; competency checks conducted by training manager
Note29 Jan 2020
Robust recruitment process including DBS checks, full employment history and two references
Note29 Jan 2020
Strong safeguarding culture with confident staff and good relationships with local authority safeguarding team
Note29 Jan 2020
Personalised, person-centred risk assessments covering all areas of life with detailed guidance for staff
Note29 Jan 2020
Consistent staffing with electronic matching system ensuring people received care from familiar staff who arrived punctually