Note1 Nov 2022
Provider worked in partnership with GPs, social workers, and occupational therapists as required.
Note1 Nov 2022
Staff felt supported and listened to by managers, with a positive and open workplace culture.
Note1 Nov 2022
Cultural competency shown by matching care staff to service users based on language and cultural needs.
Note1 Nov 2022
Provider demonstrated continuous learning by transitioning to an electronic care records system.
Note1 Nov 2022
Staff wore PPE appropriately and understood infection prevention and control measures.
Note1 Nov 2022
Medicines were managed safely with correct MAR records, regular audits, and trained medicines administration staff.
Note1 Nov 2022
Staff deployment ensured punctuality and consistency, with staff living near service users organised to arrive on time.
Note1 Nov 2022
Risk assessments were individualised and regularly reviewed, covering medicine management, mobility and personal care.
moderatesafeguarding1 Nov 2022
following a recent investigation, they have acknowledged lessons learnt and understand the need to escalate concerns.
minorincident_learning1 Nov 2022
analysing trends and patterns which could reduce risks required review. The registered manager and nominated individual took immediate action to address this.
Note12 Oct 2020
Remote audit checks proven particularly effective during the COVID-19 period.
Note12 Oct 2020
People were encouraged to be independent and involved in their own medication management.
Note12 Oct 2020
Staff felt supported by management and able to raise concerns; positive team culture reported.
Note12 Oct 2020
Daily and monthly medication audits effectively identified and addressed issues promptly.
Note12 Oct 2020
New medication administration officer role created to provide real-time oversight of medicines.
Note12 Oct 2020
New electronic medication administration system (EMAR) introduced with clear, up-to-date medication profiles.
Note12 Oct 2020
Significant improvements made to medicine management since last inspection; provider no longer in breach of Regulation 17.
minorrecord_keeping12 Oct 2020
We highlighted it would be beneficial if all action taken as a result of audits was clearly recorded. This provides an audit trail and clearly demonstrates issues identified have been actioned.
minormedication_management12 Oct 2020
some 'as required' medicine protocols were not detailed...not clearly stated in their care plans. The provider took immediate action at the time of inspection