Operated by 3 F International Limited

Abbey Care

GoodRated 10 Nov 2018Home care · Haywards Heath

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CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Requires improvement

Leadership and culture support quality care.

What inspectors found

30 findings

caring

Note29 Jan 2020
Compassion and relationships with people
Note29 Jan 2020
Person-centred involvement in care decisions
Note29 Jan 2020
Dignity, respect and privacy

effective

Note29 Jan 2020
Use of technology to support care
Note29 Jan 2020
Nutrition, hydration and healthcare access
Note29 Jan 2020
Consent and Mental Capacity Act compliance
Note29 Jan 2020
Supervision and competency monitoring
Note29 Jan 2020
Staff training and support

Other

Note29 Jan 2020
Culturally competent care including picture/phonetic communication charts and ethnicity-matched carers
Note29 Jan 2020
Complaints handled promptly and to people's satisfaction
Note29 Jan 2020
Strong leadership with a hands-on registered manager highly regarded by both staff and people using the service
Note29 Jan 2020
Positive end of life care with a health care professional stating 'I always pray that they have got space because I know they are reliable'
Note29 Jan 2020
Sufficient staffing levels with adequate travel time; effective contingency plans including four-wheel drive vehicles in bad weather
Note

responsive

Note29 Jan 2020
Cultural and communication needs
Note29 Jan 2020
End of life care
Note29 Jan 2020
Complaints handling
Note29 Jan 2020
Personalised care planning

safe

Note29 Jan 2020
Incident learning
Note29 Jan 2020
Infection control
Note29 Jan 2020
Staffing levels and recruitment
Note29 Jan 2020
Medication management
Note29 Jan 2020
Safeguarding
Note29 Jan 2020
Risk assessment and management

well_led

Note29 Jan 2020
Staff support and organisational culture
Note29 Jan 2020
Quality assurance systems
Note29 Jan 2020
Leadership and management structure
Note29 Jan 2020
Record keeping and accuracy

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info

Postcode: RH16 4LA
Registered manager: Nightingale, Jennifer
Local authority: West Sussex
Region: South East
City: Haywards Heath
Last CQC check: 11/Oct/2018 - 00:00

OutstandingGoodRequires improvementInadequateNot ratedCluster (mixed)

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