Operated by Prestige Homecare Services Limited

Prestige Homecare Services

GoodRated 18/05/2023Home care · Greenford

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CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Other

Note18 May 2023
Prompt and transparent response to complaints and duty of candour
Note18 May 2023
Business continuity plans in place for emergencies
Note18 May 2023
Appropriate recruitment processes including DBS checks and employment history verification
Note18 May 2023
Registered manager fostered open, person-centred culture with regular team meetings
Note18 May 2023
Effective partnership working with health and social care agencies
Note18 May 2023
Quality assurance systems including audits, home observations and satisfaction surveys
Note18 May 2023
Provider monitored staff attendance and recorded lateness with actions taken
Note18 May 2023
Medicines administration records audited monthly with detailed action logs
Note18 May 2023
Staff received regular training, supervision and competency checks
Note18 May 2023
People usually visited by the same staff, providing continuity of care
Note20 Apr 2022
Effective partnership working with health and social care professionals
Note20 Apr 2022
Regular quality audits, unannounced spot checks and telephone feedback calls
Note20 Apr 2022
Supportive leadership and positive staff culture
Note20 Apr 2022
Strong safeguarding awareness among staff
Note20 Apr 2022
Robust pre-employment checks including DBS
Note20 Apr 2022
Continuity of care with regular familiar care workers
Note20 Apr 2022
Staff supported people with their medicines safely with monthly MAR audits
minorcommunication_with_families20 Apr 2022
one relative told us the provider had not informed them about a change to the timing of their family member's care visit
minorcare_planning20 Apr 2022
a more generic risk assessment that considered issues such as a person's living environment was not always updated regularly

safe

Note20 Apr 2022
Learning lessons when things go wrong
Note20 Apr 2022
Systems and processes to safeguard people from the risk from abuse
Note20 Apr 2022
Using medicines safely
Note20 Apr 2022
Staffing and recruitment
Note20 Apr 2022
Assessing risk, safety monitoring and management
Note20 Apr 2022
Preventing and controlling infection

well_led

Note20 Apr 2022
Working in partnership with others
Note20 Apr 2022
Continuous learning and improving care; duty of candour
Note20 Apr 2022
Engaging and involving people using the service, the public and staff
Note20 Apr 2022
Promoting a positive culture that is person-centred, open, inclusive and empowering
Note20 Apr 2022
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements