Note24 Jan 2021
Staff morale described as 'really good'; staff felt valued and motivated, describing strong teamwork and enjoyment of their roles.
Note24 Jan 2021
Good liaison with health professionals including a weekly visiting nurse, district nurses, and GPs to meet people's healthcare needs.
Note24 Jan 2021
Positive culture with open leadership; registered manager described as approachable, knowledgeable, and respectful toward people and staff.
Note24 Jan 2021
Strong quality assurance systems including regular care record audits, annual satisfaction questionnaires, and incident review with trend analysis.
Note24 Jan 2021
Flexible, person-centred care with care plans updated at least monthly and staff providing additional support during illness or distress.
Note24 Jan 2021
Staff trained in Mental Capacity Act 2005 and always sought consent before providing care, respecting people's right to change their mind.
Note24 Jan 2021
Staff received monthly supervisions, annual appraisals, regular staff meetings, and thorough induction with shadowing of experienced staff.
Note24 Jan 2021
Medicines managed safely with signed MAR records, secure storage, allergy information, and diagrams for topical cream application.
Note24 Jan 2021
Robust recruitment procedures including DBS checks, two references, and application forms detailing previous experience.
Note24 Jan 2021
People felt safe and reported consistently good care; safeguarding training was mandatory and staff understood how to recognise and report abuse.
Note28 Feb 2018
Registered manager made links with external stakeholders, including a wheelchair loan service, to enhance support for people.
Note28 Feb 2018
End-of-life care needs and wishes were discussed with people and delivered in partnership with health professionals.
Note28 Feb 2018
People were treated with dignity and respect; staff supported independence and provided flexible care including post-hospital discharge support.
Note28 Feb 2018
Registered manager operated an open-door policy, was fully involved in day-to-day running, and conducted regular quality audits including care note reviews and monthly reports to the provider.
Note28 Feb 2018
Care plans were personalised, regularly reviewed and included communication strategies tailored to individual needs.
Note28 Feb 2018
Staff received ongoing training, induction and supervision covering safeguarding, MCA, infection control, equality and diversity.
Note28 Feb 2018
Sufficient staffing levels maintained with additional staff allocated proactively; thorough pre-employment checks carried out.
Note28 Feb 2018
Risks were assessed, monitored and mitigated with regular updates when needs changed; incident learning was used to improve procedures including medicines management.