Operated by Transitions Care Fylde Limited

Transitions Care Fylde

GoodRated 15/08/2018Home care · Blackpool

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

9 findings

Note30 Oct 2021
The service followed the Mental Capacity Act and supported people in the least restrictive way
Note30 Oct 2021
End of life wishes were discussed and documented where people were willing
Note30 Oct 2021
Staff never missed visits and were flexible and responsive to changing needs
Note30 Oct 2021
The registered manager was accessible, knowledgeable and actively monitored quality through regular contact with people and staff
Note30 Oct 2021
Care plans were personalised, regularly reviewed and developed with people and their relatives
Note30 Oct 2021
Staff received regular training, supervision and support, contributing to a skilled and confident workforce
Note30 Oct 2021
Medicines were managed safely with training, competency assessments and audits in place
Note30 Oct 2021
People and relatives consistently praised the quality of care, with staff described as compassionate, polite and going beyond expectations
minorstaffing_levels30 Oct 2021
checks had not been finished until shortly after new staff had completed their induction training. The registered manager made changes to recruitment procedures and practice while we were still on ins…