Operated by Faseha Healthcare Recruitment Ltd

Vibrant Home Care

Requires improvementRated 10 Dec 2023Home care · Ashford

CQC Key Questions

Safe

Requires improvement

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Requires improvement

Services are tailored to people's needs.

Well-led

Requires improvement

Leadership and culture support quality care.

What inspectors found

30 findings

Note28 Jan 2025
Ensuring consent to care and treatment in line with law and guidance
Note28 Jan 2025
Staff working with other agencies to provide consistent, effective, timely care
Note28 Jan 2025
Supporting people to eat and drink enough to maintain a balanced diet
Note28 Jan 2025
Staff support: induction, training, skills and experience
Note28 Jan 2025
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note28 Jan 2025
People were supported to have maximum choice and control in line with MCA principles.
Note28 Jan 2025
Staff worked effectively with health and social care professionals, escalating concerns appropriately.
Note28 Jan 2025
People and relatives spoke highly of care staff: 'The staff are fabulously caring.'
Note28 Jan 2025
Strong end of life care with improvements since last inspection; good working relationship with local hospice.
Note28 Jan 2025
Safe recruitment practices including pre-employment reference checks and DBS checks.
Note28 Jan 2025
Sufficient staffing levels with no missed calls; people did not feel rushed and staff arrived within allocated timeslots.

Note28 Jan 2025
End of life care and support
Note28 Jan 2025
Planning personalised care to ensure people have choice and control
Note28 Jan 2025
Meeting people's communication needs
Note28 Jan 2025
Improving care quality in response to complaints or concerns

Note28 Jan 2025
Staffing and recruitment
Note28 Jan 2025
Using medicines safely
Note28 Jan 2025
Preventing and controlling infection
Note28 Jan 2025
Systems and processes to safeguard people from the risk of abuse
Note28 Jan 2025
Learning lessons when things go wrong
Note28 Jan 2025
Assessing risk, safety monitoring and management

Note28 Jan 2025
Working in partnership with others
Note28 Jan 2025
How the provider understands and acts on the duty of candour
Note28 Jan 2025
Promoting a positive culture that is person-centred, open, inclusive and empowering
Note28 Jan 2025
Continuous learning and improving care
Note28 Jan 2025
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info

OutstandingGoodRequires improvementInadequateNot ratedCluster (mixed)

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