Good

Wisteria Care

Gillingham, SP8 · Established 18/0 · Operated by Mr & Mrs S Wortley

A CQC-regulated home-care provider serving Gillingham, registered since 18/0. Rated Good at its most recent CQC inspection (Sept 2018).

What the CQC found

The five questions inspectors ask, and how Wisteria scored.

Safe

Requires improvement

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

“Open, supportive leadership culture with accessible registered manager and low staff turnover sentiment”
CQC inspection report, Oct 2021

“Strong multi-agency working and responsiveness to health professionals' queries”
CQC inspection report, Oct 2021

“Effective use of electronic systems for real-time communication of care changes and concerns”
CQC inspection report, Oct 2021

Inspection history

Oct 2021
Good
Wisteria Care achieved an overall Good rating at its May 2018 inspection, with staff praised for exceptional compassion and person-centred practice. The single Requires Improvement rating in Safe reflects inconsistent medication administration records, includi…

Source: CQC inspection reports under the Open Government Licence v3.0.

Services offered

Services as registered with the CQC. Specifics vary; ask the agency directly.

Areas served

Registered at SP8 4FA in Gillingham. Service area not formally published; we recommend asking the agency directly when requesting a quote.

SP8

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