Operated by Mariana Njie Limited

M&N Healthcare Edgbaston

GoodRated 19/05/2023Home care · Birmingham

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

27 findings

Note19 May 2023
Staff working with other agencies to provide consistent, effective, timely care
Note19 May 2023
Staff support: induction, training, skills and experience
Note19 May 2023
Assessing people's needs and choices; delivering care in line with standards, guidance and the law
Note19 May 2023
Ensuring consent to care and treatment in line with law and guidance
Note19 May 2023
Supporting people to eat and drink enough to maintain a balanced diet

Note19 May 2023
Responsive to inspection feedback, immediately updating care plans during inspection visit
Note19 May 2023
Provider part of a network, using peer learning and social media to improve quality of care
Note19 May 2023
Provider demonstrated awareness of Duty of Candour and regulatory notification responsibilities
Note19 May 2023
Person-centred culture with dignity, respect and promotion of independence
Note19 May 2023
Provider worked cooperatively with GPs, community nurses, opticians and chiropodists
Note19 May 2023
Incidents and accidents managed effectively with lessons learned documented

Note19 May 2023
Learning lessons when things go wrong
Note19 May 2023
Preventing and controlling infection
Note19 May 2023
Using medicines safely
Note19 May 2023
Staffing and recruitment
Note19 May 2023
Systems and processes to safeguard people from the risk of abuse
Note19 May 2023
Assessing risk, safety monitoring and management

Note19 May 2023
Working in partnership with others
Note19 May 2023
Engaging and involving people using the service, the public and staff
Note19 May 2023
Promoting a positive culture that is person-centred, open, inclusive and empowering
Note19 May 2023
How the provider understands and acts on the duty of candour
Note19 May 2023
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements