Operated by Richmond Villages Operations Limited

Richmond Village Aston on Trent DCA

GoodRated 3 Feb 2026Home care · Derby

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

11 findings

Note29 Jan 2020
Dignity champions and specialist champion roles (e.g. Parkinson's) in development
Note29 Jan 2020
Partnerships being developed with health, social care and community organisations
Note29 Jan 2020
Cultural, equality and spiritual needs considered within care planning
Note29 Jan 2020
Staff felt supported with regular supervision and out-of-hours senior support available
Note29 Jan 2020
Audits used to drive improvement, e.g. medicine error resolved via blister dispenser
Note29 Jan 2020
Detailed care plans updated when needs changed and mirrored in people's homes
Note29 Jan 2020
Staff trained in safeguarding, MCA, dignity awareness and medicines management
Note29 Jan 2020
Safe recruitment practices including DBS checks before commencement of work
Note29 Jan 2020
People received care from consistent staff with no missed calls reported
minormedication_management29 Jan 2020
on some occasions some signatures had been missed on the medicine administration record.
minorrecord_keeping29 Jan 2020
It had been noted that they were sometimes too generic and not personal.