Good

Surrey

Chessington, KT9 · Established 17/0 · Operated by Team Carita DCS Limited

A CQC-regulated home-care provider serving Chessington, registered since 17/0. Rated Good at its most recent CQC inspection (17/03/2022).

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What the CQC found

The five questions inspectors ask, and how Surrey scored.

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

In their own words: what inspectors said

“Staff trained in de-escalation techniques for behaviours others may find challenging”
CQC inspection report, Apr 2022

“Strong working partnerships with district nurses, GPs and other health care professionals”
CQC inspection report, Apr 2022

“Active quality assurance system with regular audits of logbooks, support plans, risk assessments, MAR and complaints”
CQC inspection report, Apr 2022

Inspection history

The trajectory matters as much as the latest rating.

Apr 2022
Good
Focused inspection of a small Surrey domiciliary care agency found improvements had been made since the previous inspection's breach of regulation 19, with recruitment files now fully completed. The overall rating improved from requires improvement to Good, wi…
Oct 2021
Not rated
Aug 2019
Not rated

Source: CQC inspection reports under the Open Government Licence v3.0.

Services offered

What Surrey does

✓Homecare agencies

Services as registered with the CQC. Specifics vary; ask the agency directly.

Areas served

Where they cover

Registered at KT9 2BP in Chessington. Service area not formally published; we recommend asking the agency directly when requesting a quote.

KT9

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