Operated by Team Carita DCS Limited

Surrey

GoodRated 17/03/2022Home care · Chessington

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

21 findings

Note3 Apr 2022
Staff trained in de-escalation techniques for behaviours others may find challenging
Note3 Apr 2022
Staff received quarterly supervision and annual appraisal
Note3 Apr 2022
Strong working partnerships with district nurses, GPs and other health care professionals
Note3 Apr 2022
Active quality assurance system with regular audits of logbooks, support plans, risk assessments, MAR and complaints
Note3 Apr 2022
Open, honest and positive culture with transparent management and leadership
Note3 Apr 2022
Effective infection prevention and control with up-to-date policy and PPE use
Note3 Apr 2022
Medicines safely administered, regularly audited and appropriately stored
Note3 Apr 2022
Risks to people assessed, monitored and managed with regularly reviewed care plans
Note3 Apr 2022
Sufficient appropriately recruited staff to meet people's needs
Note3 Apr 2022
Recruitment procedures improved with complete staff files including pre-employment checks, references and DBS checks

Note3 Apr 2022
Continuous learning and improving care
Note3 Apr 2022
Engaging and involving people, public and staff; working in partnership
Note3 Apr 2022
Managers and staff being clear about their roles, quality, risks and regulatory requirements
Note3 Apr 2022
Duty of candour
Note3 Apr 2022
Promoting a positive, person-centred culture